At Civilized Villagerz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read our policy carefully to understand your rights and obligations.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must be in their original packaging with all tags attached.
2. Non-Returnable Items
- Sale items are final and cannot be returned or exchanged.
- Gift cards are non-refundable.
- Customized or personalized items are non-returnable unless there is a manufacturing defect.
3. Initiating a Return
- To initiate a return, please contact our customer service at civilizedvillagerz@gmail.com with your order number and reason for return.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item.
5. Processing Your Return
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges
- If you need to exchange an item for a different size or color, please follow the return process to send the original item back. Once the return is processed, you can place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
8. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at civilizedvillagerz@gmail.com.
9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Email: civilizedvillagerz@gmail.com
We appreciate your business and strive to provide the best customer service.
Thank you for shopping with Civilized Villagerz!
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